Account Service Representative

Account Representative position available


  • Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient service on all savings products and services (CDs, IRAs, money market accounts, etc.).
  • Respond to inquiries regarding savings products received in person, by telephone, or electronically.
  • Open new membership accounts.  Set up savings accounts or issue IRAs, CDs, or money market accounts.  Enter all required information into the credit union’s computer system and maintain accurate, up-to-date documentation that complies with State and Federal rules and regulations.
  • Deliver a professional and exceptional member experience with all individual contacts.
  • Research and resolve any issues, discrepancies, or problems on savings products and services.
  • Be a subject-matter expert for the credit union on IRAs, CDs, and other savings products and services. Ensure that knowledge on specialty is up to date by attending education seminars and/or reading industry periodicals and/or pending changes in rules and regulations.
  • Maintain knowledge of all credit union products and services; cross-sell those that best meet the members’ needs.
  • Perform all in person/telephone transactions for members including but not limited to: Balances inquiries, payments/payoffs, rates, establish new accounts, IRAs, share certificates, wire transfers, loan opening/closings, check copies, adjustments/changes, automatic transfers, ATM cards, PIN changes, stop payments, deposits, withdrawals, transfers and check cashing. 
  • Comply with all credit union policies and procedures, state and federal regulations. 
  • Serve as back up for any designated branch staff as needed and directed.
  • All other duties and responsibilities as assigned.
  • Ensure that the CEO is kept fully informed on any issues of importance in the operations of the credit union.



  • High school diploma or equivalent. Associate’s degree in Business preferred.

Required Skills / Experience

  • 1-2 years of similar or related experience
  • Possess intermediate mathematical skills performing calculations involving decimals, percentages, etc.
  • Possess problem-solving skills required to resolve situations that go beyond clear, concise guidelines
  • Possess the ability to accurately handle multiple functions and priorities
  • Possess basic proficiency in one or more software programs
  • Possess well-developed communication skills using courtesy and discretion

Preferred Skills/Experience

  • Previous sales experience in the financial industry
  • Basic understanding of lending to include knowledge of credit reports, loan policies, and risk-based pricing
  • Knowledge of compliance regulations to ensure appropriate application to lending functions
  • Entry level collections experience


Physical Demands

  • Possess the ability to work a flexible schedule to include occasional after hours as necessary
  • Be able to lift minimum of 50 lbs. and move coin bags on a regular basis

Use of Senses

  • Communicating via telephone and in person on frequent basis
  • Viewing a computer terminal for an extended period of time while producing documents and conducting research
  • Listening proactively and responding appropriately

Mental Demands

  • Extended periods of concentration
  • Analysis and interpretation of complicated information
  • Multiple tasks requiring prioritization of work
  • Attention to detail


  • Excellence
  • Honesty, character, and integrity
  • Dignity, respect, and kindness
  • Caring and compassion
  • Productivity and efficiency
  • Ownership


  • Stand
  • Smile
  • Establish eye contact
  • Shake hands
  • Use the member’s name
  • Ask- How may I help you?
  • Listen carefully and summarize the member needs
  • Organize the transaction sequentially and stay focused
  • Identify additional needs and cross sell services
  • Ask if there is anything else you may be of help with
  • Thank the member for their business
  • Close with “have a nice day”

Note: Job descriptions are not intended, and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making decisions pertaining to compensation.


You are now leaving Hopesouth Credit Union

Hopesouth Credit Union provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by Hopesouth Credit Union, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.

You will be redirected to

Click the link above to continue or CANCEL