You may have recently received a phone call that looked like it came from your credit union, but something didn’t feel right. Maybe the caller asked for account information, a one-time passcode, or personal details. These types of calls are known as spoofing calls, and while they can be alarming, it’s important to understand what’s really happening.
The good news? Your credit union’s systems and member data have not been compromised. These calls are part of a broad scam strategy designed to cast a wide net, hoping to reach a real member who may unknowingly share sensitive information.
Let’s break down what spoofing calls are, how they work, and how you can protect yourself.
What Is a Spoofing Call?
One of the most common concerns we hear is: “If they knew to call me, does that mean my information was stolen?”
- Scammers do not have access to credit union systems
- Member databases have not been breached
- Account information has not been leaked or exposed
Instead, scammers are using a random, high-volume approach – dialing large lists of phone numbers in hopes that:
- They reach an actual member, and
- That person shares personal or account information during the call.
This is known as social engineering, where fraudsters rely on urgency, fear, or trust — not stolen data — to trick someone into giving information voluntarily.
Why These Calls Can Sound Convincing
Spoofing calls often feel real because scammers are trained to sound confident and urgent.
They may:
- Claim there is suspicious activity on your account
- Say your debit or credit card has been frozen
- Ask you to “verify” information to prevent fraud
- Request a one-time passcode sent to your phone
These tactics are meant to pressure you into acting quickly, before you have time to pause and question the call.
Remember: a legitimate credit union will never initiate a call to ask for your full account number, online banking password, or one-time verification codes over the phone.
How to Spot a Spoofing Call
Here are common red flags to watch for:
- The caller pressures you to act immediately
- You’re asked to provide sensitive information
- You’re told not to hang up or contact the credit union directly
- The caller becomes aggressive or threatening
- Something just “doesn’t feel right”
Trust your instincts. It’s always okay to stop the conversation.
What to Do If You Receive a Suspicious Call
If you receive a call you believe may be a spoofing attempt:
- Hang up immediately and do not provide any information
- Do not press buttons or respond to prompts
- Call your credit union directly using the phone number on your card or official website
- Report the call so your credit union can monitor scam activity
If you accidentally shared information, contact your credit union right away so protective steps can be taken.
Spoofing scams are on the rise across all financial institutions, not just credit unions. That’s because:
- Caller ID spoofing technology is inexpensive and easy to use
- Phone numbers are widely available through public sources
- Scammers rely on volume, not accuracy
It’s not personal, targeted, or based on insider access. It’s a numbers game.
Our Commitment to Your Security
Protecting member information is a top priority. Your credit union continuously monitors systems, uses layered security measures, and educates members on emerging scams.
Key Takeaways
- Spoofing calls fake caller ID information to look legitimate
- Member data has not been compromised
- Scammers are casting a wide net, hoping someone shares information
- Never provide sensitive details over the phone
- When in doubt, hang up and call your credit union directly
Staying cautious, informed, and proactive helps keep your finances secure.
