Careers

Reports To: CEO

FLSA: Non-Exempt

Positions Supervised: None

Position Purpose:

The Community Development Specialist serves as the vital link between HopeSouth FCU and the communities we support. This role is responsible for fostering relationships with local organizations, businesses, and community members to expand access to financial services, promote financial literacy, and drive community engagement initiatives. Additionally, this role supports in-office operations. As a key ambassador of the credit union, the Community Development Specialist plays a crucial role in building trust, increasing membership, and enhancing financial inclusivity within the community.

Job Responsibilities

Community Engagement & Outreach (50%)

• Represent the credit union at local events, financial literacy workshops, business networking meetings, and community development initiatives.
• Build and maintain relationships with community businesses, nonprofit organizations, schools, and government entities to promote the credit union’s services.
• Coordinate and facilitate financial wellness programs, including budgeting workshops, credit-building seminars, and youth savings initiatives.
• Assist in developing marketing and outreach strategies to increase membership and awareness in underserved communities.
• Identify sponsorship and partnership opportunities that align with the credit union’s mission and growth objectives.
• Gather community feedback to help shape the credit union’s programs and services.

   

In-Office Support & Operations (50%)

• Assist community members with successfully obtaining credit union products and services. 
• Promote credit union membership through targeted outreach and marketing campaigns. 
• Assist with administrative and operational tasks, such as processing paperwork, updating member records, and coordinating events. 
• Maintain records of outreach activities, track community impact, and prepare reports for leadership. 
• Assist in content creation for newsletters, social media, and other member communication channels. 
• Ensure adherence to all regulatory requirements related to community development lending and outreach activities. 
• Support in-branch operations.
• Performs other duties as assigned.

   

SKILLS AND ABILITIES

Education

• Associate’s degree in business, marketing, communications, public relations, or a related field. Bachelor’s degree preferred.

   

Required Skills / Experience

• 2+ years of experience in community relations, marketing, financial services, or nonprofit engagement. Prior credit union experience is a plus. 
• Excellent verbal and written communication skills. 
• Proficient in Microsoft Office Suite or related software with the ability to quickly learn new processes/systems.
• Superior interpersonal skills and ability to work extremely well as part of a team.
• Ability to evaluate cost of a program and compare it to the benefits for the organization.
• Comfortable working independently and collaboratively in both community and office settings.
• Organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
• Ability to work well under pressure and manage sensitive information with tact, kindness, professionalism, and confidentiality. 
• Proficiency in managing social media platforms, preferred.

WORKING CONDITIONS

Physical Demands

• Possess the ability to work a flexible schedule to include occasional after hours as necessary
• Prolonged periods sitting at a desk and working on a computer
• Be able to lift minimum of 50 lbs. and move coin bags on a regular basis

Use of Senses

• Communicating via telephone and in person on frequent basis

• Viewing a computer terminal for an extended period of time while producing documents and conducting research
• Listening proactively and responding appropriately

Mental Demands

• Extended periods of concentration

• Analysis and interpretation of complicated information

• Multiple tasks requiring prioritization of work

• Attention to detail

CORE VALUES

• Excellence

• Honesty, character, and integrity

• Dignity, respect, and kindness

• Caring and compassion

• Productivity and efficiency

• Ownership

SERVICE STANDARDS

• Stand
• Smile
• Establish eye contact
• Shake hands
• Use the member’s name
• Ask- How may I help you?
• Listen carefully and summarize the member needs
• Organize the transaction sequentially and stay focused
• Identify additional needs and cross sell services
• Ask if there is anything else you may be of help with
• Thank the member for their business
• Close with “have a nice day”

Note:  Job descriptions are not intended and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job elements essential for making decisions pertaining to compensation.