Essential Functions
- Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate, and efficient member transactions.
- Receive checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, and enter deposits into computer records.
- Cash checks and process withdrawals; pay out money after verification of signatures and member balances.
- Assist with mail and night deposit transactions as needed.
- Maintain an up-to-date comprehensive knowledge on all credit union products and services that are handled or promoted by MSRs. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules, and regulations for the MSR area, including robbery procedures.
- Promote, explain, and cross-sell other credit union services such as consumer loans, IRAs, certificates, debit, credit and gift cards, on-line, mobile and telephone banking and money orders.
- Receive loan and other payments, and ensure the payments match the balances due. Enter payments into computer and generate member receipts.
- Place holds on accounts for uncollected funds.
- Count, check, and package coins and currency.
- Ensure that the MSR workstation area is clean, clutter free and properly stocked with forms, supplies, brochures, etc.
- Report malfunctions of MSR computers and other equipment use in the workstation to supervisor.
- Balance cash, checks, and all items relating to the MSR’s activity in completing monetary and maintenance activity. Follow all cash security guidelines. Report discrepancies to supervisor.
- Handle member concerns/issues relating to financial services for complete resolution.
- Assist with balancing and loading TCD and or TCR.
- Comply with all federal and NCUA regulations to include, but not limited to Reg CC, Bank Secrecy Act, Reg D, and Truth in Savings.
- All other duties and responsibilities as assigned.
Education
- High school diploma or equivalent (GED)
Required Skills / Experience
- Possess a minimum of 1 year of cash handling experience
- Desire to work with the public in a fast-paced environment
- Possess numerical aptitude and intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing
- Possess problem solving and decision-making skills to handle member concerns
- Possess common courtesy and communication skills where limited interpretation of information is required
- Possess basic proficiency in Windows based programs
Preferred Skills/Experience
- Prior teller experience
- Possess previous working experience with cash management and/or accounting
Working Conditions
Physical Demands
- Possess the ability to stand for up to eight hours per working day.
- Possess the ability to work a flexible schedule to include occasional after hours as necessary.
- Be able to lift minimum of 50 lbs. and move coin bags on a regular basis.
Use of Senses
- Communicating via telephone and in person on frequent basis.
- Viewing a computer terminal for an extended period while producing documents and conducting research.
- Listening proactively and responding appropriately.
Mental Demands
- Extended periods of concentration
- Analysis and interpretation of complicated information
- Multiple tasks requiring prioritization of work
- Attention to detail
Core Values
- Excellence
- Honesty, character, and integrity
- Dignity, respect, and kindness
- Caring and compassion
- Productivity and efficiency
- Ownership
Service Standards
- Stand
- Smile
- Establish eye contact
- Shake hands
- Use the member’s name
- Ask- How may I help you?
- Listen carefully and summarize the member needs
- Organize the transaction sequentially and stay focused
- Identify additional needs and cross sell services
- Ask if there is anything else you may be of help with
- Thank the member for their business
- Close with “have a nice day”
Note: Job descriptions are not intended, and should not be constructed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making decisions pertaining to compensation.
Revised: 01/13/2020
